Delete your ChatPilot account
This page is about your ChatPilot account on chat-pilot.ai, the one you sign in with on this website and in the ChatPilot apps for computer and phone.
How to ask
Email support@chat-pilot.ai from the email address of your account, with the subject Delete my account. If we can't tell that the request comes from you, we ask you to confirm first. We email you when your account is deleted, within 30 days.
A Delete account button under your account on this website comes later; until then, email is the way.
What is deleted
- Your account: email address, name, password, two-step sign-in and remembered browsers, and your sessions on the website and in the apps.
- The keys of your apps and the phones you registered for notifications.
- A ChatPilot we host for you, with the chats and settings in it. If it belongs to an organisation with other members, it stays theirs and you leave the organisation.
- Your problem reports and wishes, or your name on them where we keep the report to fix the problem.
What we keep
Invoices and payment records, for as long as tax law requires us to keep them. Nothing else.
What stays on your own devices
A ChatPilot that runs on your own computer or server keeps your chats there; we never had them, so deleting your account doesn't remove them. Remove that ChatPilot from your computer to delete them. The phone app keeps only the address of your ChatPilot and its sign-in on the phone: remove the app and they are gone.
Questions about your data: support@chat-pilot.ai. More on what we do with data: Privacy policy.