ChatPilot
Integrations

WooCommerce

For shops on WooCommerce: a customer's orders and where they are next to their chat, "Where's my order?" answered from the shop, read only.

WooCommerce is the shop plug-in for WordPress. ChatPilot reads your customers, their orders and the day's sales, read only, through WooCommerce's own REST API. No MCP server is needed.

Connect it

  1. In WordPress: WooCommerce → Settings → Advanced → REST API → Add key. Pick a user, set Permissions to Read and press Generate API key.
  2. In ChatPilot: Settings → Integrations → ＋ Add system → WooCommerce (marked API key).
  3. Enter Your shop's address (for example shop.example.com, the address only) and, as the key, the consumer key and the consumer secret together with a colon between them: ck_…:cs_….
  4. Click Connect. ChatPilot tries the key once and only then adds the system.

Use it for a customer

Bind the customer's chat to it (Live data in a chat): ChatPilot finds the customer by the chat's e-mail address, or type their e-mail or name. The chat then shows their latest order, its status and total, and how many orders they placed recently. In a discussion ChatPilot can also look up an order by its number or e-mail — guest orders too — and the shop's sales over a period. With auto-answer ticked, auto-answer may answer "Where's my order?" with the live status.

Returns and exchanges

When a customer wants to send something back or swap it, start it from their chat: ⋯ More → Send to… → Start a return or exchange (or let Ask ChatPilot propose it in the chat's discussion). The card shows the order number, return or exchange, what comes back, the reason and a note; check them and press Run. ChatPilot puts it on your tasks with the chat, so nothing gets forgotten — the return itself, and any refund, you do in WooCommerce.

Auto-answer never runs it. In a chat bound to the shop with auto-answer ticked, it may propose the card when a customer asks to return something; its reply then waits for you and never promises a refund. Under Settings → Integrations the card is marked Only you and can be switched off.

Apart from that card, reading is all ChatPilot does. A refund, a discount or a change to an order is never made from ChatPilot, and auto-answer never promises one: it says it passes that on to you.

Their documentation: WooCommerce REST API.

Checked against ChatPilot 0.1.0b3. Report a problem with this page