ChatPilot
Integrations

Magento / Adobe Commerce

For shops on Magento or Adobe Commerce: a customer's orders, shipments and tracking next to their chat, "Where's my order?" answered from the shop, read only.

Magento (Magento Open Source and Adobe Commerce) runs on your own server. ChatPilot reads your customers, their orders and the orders' shipments with carrier and tracking number, read only, through Magento's own REST API. No MCP server is needed.

Connect it

  1. In Magento's admin: System → Extensions → Integrations → Add New Integration. Give it a name; under API tick Sales (orders and shipments) and Customers. Save, click Activate, Allow, and copy the Access Token.
  2. Since Magento 2.4.4: Stores → Configuration → Services → OAuth → Consumer Settings → Allow OAuth Access Tokens to be used as standalone Bearer tokens → Yes. Without it the token is refused.
  3. In ChatPilot: Settings → Integrations → ＋ Add system → Magento / Adobe Commerce (marked API key). Enter Your shop's address (for example shop.example.com, the address only) and the access token as the key.
  4. Click Connect. ChatPilot tries the token once and only then adds the system.

Use it for a customer

Bind the customer's chat to it (Live data in a chat): ChatPilot finds the customer by the chat's e-mail address, or type their e-mail. The chat then shows their latest order, its status and total, and how many orders they placed recently. In a discussion ChatPilot can also look up an order by its number or e-mail — guest orders too —, an order's shipments with tracking, and how many orders came in since a day. With auto-answer ticked, auto-answer may answer "Where's my order?" with the live status.

Returns and exchanges

Start one from the customer's chat: ⋯ More → Send to… → Start a return or exchange (or let Ask ChatPilot propose it). Check the card and press Run: ChatPilot puts it on your tasks with the chat. The return itself, and any refund, you do in Magento. Auto-answer may only propose the card, never run it; under Settings → Integrations it is marked Only you.

Apart from that card, reading is all ChatPilot does. A refund, a discount or a change to an order is never made from ChatPilot, and auto-answer never promises one: it says it passes that on to you.

Their documentation: Adobe Commerce REST API.

Checked against ChatPilot 0.1.0b3. Report a problem with this page