The Shop page
Today → Shop puts a shop owner's day in one place: orders and revenue today, what customers ask about in the chats, and the returns started from chats.
Today → Shop is for when you run a web shop. It shows once a shop is connected (WooCommerce, Shopify, Lightspeed or Magento, see Connect a system) or when Shop / e-commerce is one of the things you use ChatPilot for (Settings → What you use ChatPilot for). Without a shop connected it offers to connect one.
Orders and revenue today
The top of the page is your shop's ready-made report page Orders today: how many orders, the revenue against yesterday, the latest orders and a chart of this week. The first time it shows Add this page: that opens its preview on Reports; press Save there and from then on the Shop page shows its figures, read from your shop each time you open it, read only. Open the page takes you to it on Reports, where you can change it, follow it as a Telegram digest or set an alert on a number (Report pages). With more than one shop connected, each has its own.
Top questions from chats
What your customers asked about in the last 24 hours, 7 or 30 days, by kind: where their order is, returns and exchanges, refunds, products, sizes and stock, payment and invoices, changing or cancelling an order, and discount codes. Each kind says in how many conversations it came up and shows a few of them; click one to open the chat. A conversation counts once per kind, however often it was asked.
ChatPilot sorts the messages by the words customers use, in English, Dutch, German, French and Spanish. It is worked out from the chats ChatPilot keeps each time you open the page: nothing is stored, sent anywhere or given to the AI. A question of none of these kinds is counted under asked something else.
A kind that comes up a lot is worth a template or a taught answer, so the next one is answered in one click or by auto-answer.
Returns
The returns and exchanges you started from a chat in the period (Returns and exchanges), newest first: what it is, the reason, whether its task is done, and a link to the chat. Above them, the ones auto-answer or Ask ChatPilot proposed that still wait for your Run. To your tasks opens the task list. A shop whose ready-made pages include Returns & refunds shows that page here too.
Checked against ChatPilot 0.1.0b5. Report a problem with this page